Microsoft Word - POLICY EXAMPLES FOR ALL WEBSITES.doc

POLICY EXAMPLES FOR ALL WEBSITES (required by Cardholder Associations)

PRIVACY POLICY:

This statement should tell the consumer how the merchant will be using the personal data they have collected.

“We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.” (And so on...)

Or, if they do pass along personal information for whatever reasons, they would state this instead. This policy should be tailored to how the merchant intends to use the information they are given.

SECURITY POLICY

This statement should tell the consumer how their personal information is kept secure during the transmission of payment.

“Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.” (Etc.)

REFUND POLICY

This policy should be clearly and specifically spelled out to avoid disputes with cardholders.

“We offer 30 Money Back Guarantee on almost every product we offer. Please call customer service at 800-000-0000, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.”

Another example:
“All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.”

Note - It could be that all sales are final or No Refunds. If this is the merchant’s policy, it should be stated on the website and should also be noted on the footer of the merchant receipt or invoice

Shipping Policy/Delivery Policy

This policy should clearly define the merchant’s shipping policy

“Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry but we cannot ship to P.O. Boxes.

If you’re trying to estimate when a package will be delivered, please note the following:
Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.

If you require express or 2 day shipping, please call us at 303.477.3361 for charges.

SHIPPING AND HANDLING COSTS:

1 item (boots not included) $9
2 or more items, including boots $15
PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state orders will
be charged 7.8% sales tax

Laurie and I periodically lead groups to sacred sites around the world for a week of yoga, consciousness growth studies and cultural explorations. Previous trips have been to Hawaii, Yucatan, Italy, Greece and Ireland.  This years trip to the Yucatan has been postponed, and we will post the new date when settled upon.

Yoga and Sacred Adventure in the Yucatan

December 14 - 21, 2013 (Postponed)

With David Pond and Shannon McCall

Join us for a transformational experience in the sacred land of the Maya on the Turquoise waters of the Caribbean Sea in Tulum, Yucatan, Mexico. This week includes daily yoga practice, meditation, breathing, touring the Sian Ka’an Biosphere, the pyramids at Chichen Itza, the white sand beaches of Tulum and the local cenotes and other pyramids of the area. Late afternoon talks on consciousness, using the lenses of the Maya and modern western astrology, will support our inquiry into the shifts that have occurred within our own lives and communities in the past year and an understanding of where we are headed, both personally and collectively. The combination of spiritual practice, meaningful conversation, the beauty of the Yucatan, warm-hearted community, shared adventure and quiet walks on the beach promises a very good time, indeed!

When: 12/14/2012 through 12/21/2012 (arrive, 12/14; depart, 12/21)

Where: Tulum, Mexico on a quiet cove in Tankah

Cost: $1250-1350 (price includes ocean front, double occupancy lodging with a morning meal and two group dinners, yoga classes, afternoon talks, tour of the Sian Ka’an Biosphere and trip to Chicen Itza. Price does not include airfare, shuttle service to and from airport, meals beyond brunch and two group dinners, beverages, tips and cost of rental car or cab fares to local tourist sites).

Weather: avg. 75-80 daytimes highs, low to mid 60’s for nights.

Facilitators: David Pond will be giving talks on the Astrology of Consciousness growth, Mayan teachings and upcoming astrological cycles . Bring your birth chart, or arrange with David to calculate it ahead of time. Shannon McCall is a long time yogini, yoga teacher and ayurvedic practitioner who makes her home in Seattle. She has been traveling to Tulum since 1988, and is always struck by the power and potency of the land, the waters, the morning and evening sky and the wildlife. She loves to teach yoga in sacred locations and support practitioners in dropping into their bodies more fully to allow for self-healing and spiritual integration. Visit her at her website: www.yogawithshannon.com

For More Information:

David & Laurie Pond [email protected] (360) 918-8411

Shannon McCall: [email protected] (206) 412-8784